I recently joined an incredibly interesting, friendly and helpful Facebook page entitled, “Coeliacs Eat Out Too …… They Also Live Everyday Lives”. If you suffer from Coeliac Disease, it is always nice to be able to share info, moan a bit and support others who have this auto-immune disease.
Recently, I have noticed a phrase which has started popping up, and not necessarily in a good way. One fellow coeliac called it “being given the folder treatment“. Here in the UK some new legislation came out a few months ago which requires all places where food is sold to provide allergen information on everything they offer. This is a good thing right? Yes, without a doubt. The problem arises when the restaurant hands you the dreaded folder which contains all the information, covering all allergies, from nuts to crustaceans and everything in between. It can run to about a hundred pages of closely-typed script. Here are some coeliac’s views on the subject:
~ I hate ‘the folder’. It’s poor customer service pretending to be good service.
~ The whole file was so confusing as ingredient listings were spread over lots of pages. The main part of the meal was listed in one section, then sauces in another, sides in another so I had to check lots of different pages for each item on the menu. I ended up choosing the first thing I found as I couldn’t be bothered to plough through the information.
~ It just annoys me. Vegetarians get a nice little green ‘v’ on the menu and are pretty well catered for, and we have to wade through this massive folder!
I have encountered the folder a couple of times – once it took me over 20 minutes in the pub to cross-reference everything in the folder against the 3 menus on offer that day (lunch, specials and pre-Christmas). I was stressed and harassed by the time I came to order, as was my fellow diner. I will not go back there again.
Some coeliacs say that it is better to get the folder treatment than have the waiter say “what is gluten?” (if that happens, I walk out). I agree, but there has to be an easier way. What is wrong with the chef or the company marking all the menus for us?
If you are interested to know what the new rules are, have a look at this guidance from the UK’s Food Standards Agency:
The general advice being given to food businesses about allergies is this:
In the UK, it is estimated that 1-2% of adults and 5-8% of children have a food allergy. This equates to around 2 million people living in the UK with a food allergy, this figure does not include those with food intolerances. This means the actual number of affected people living with food allergy and/or food intolerance is considerably more. 12. An allergic reaction can be produced by a tiny amount of a food ingredient that a person is sensitive to (for example a teaspoon of milk powder, a fragment of peanut or just one or two sesame seeds). Symptoms of an allergic reaction can range from mild symptoms such as itching around the mouth and rashes; and can progress to more severe symptoms such as vomiting, diarrhoea, wheezing and on occasion anaphylaxis (shock). Around ten people in the UK die from allergic reactions to food every year.
There is no cure for food allergy. The only way to manage the condition is to avoid food that makes the person ill. This can be achieved by checking ingredients details on labels of prepacked foods and being provided allergen ingredients information for non-prepacked foods. Therefore, it is very important that food businesses provide clear and accurate information about allergenic ingredients in their products.
I have written a few other posts about Coeliac Disease which you might like:
Let me know if you have been given the folder treatment – annoying or essential? Let me know.
Annie Bee x